Zela Aviation is committed in protecting your personal data. We would like to assure you that the data is processed with responsibility and in accordance to the applicable law. This document explains the way Zela Aviation handles and process any personal information collected.

Who we are

Details about Zela Aviation can be found under the “About ZA” http://zelaaviation.com/about-us/ section of our website.

What personal information is collected from Zela Aviation?

Information given to us by you: Zela Aviation may be given information (directly by you or any third party acting on your behalf) by corresponding via the phone, email, completing the online forms on our website or otherwise. This includes information provided when (i) making an enquiry, (ii) contracting any product or service, (iii) registered for newsletters, (iv) job vacancy applications and (v) when notifying Zela Aviation about a problem on our website. This information may include your or any other third party name, address, e-mail address and phone number. If personal information on behalf of a third party, you confirm that you have their consent to this privacy notice before you provide Zela Aviation their personal information.

Information we collect about you: Every time you visit our website, Zela Aviation may automatically collect information in relation to the following: (i) technical information (including your IP address), browser type and version, time zone setting, browser plug-in types and versions, operating systems platform; and information about your visit, including the full URL, clickstream to, through and from our website (including date and time); services and/or products which you have searched, pager interaction information and the way you have used to browse away from the page as well as any phone number used to get in contact.

Information we receive from other sources: Zela Aviation is working closely with third parties and may receive information about you from them. Zela Aviation may in many cases purchase mailing list from third party organisations. In these occasions, Zela Aviation relies on the third party organisations selling these lists to provide accurate details only of individuals who have given their consent for the use of their personal information for marketing purposes.

How will Zela Aviation use your personal information?

Information given to us by you: This information will be used for: fulfilling our contractual obligations arising from any agreement between you and Zela Aviation and to provide us with information, services and you have requested from Zela Aviation; to provide you with information in relation to other services offered similar to the ones which you have purchased or enquired about; provide you, or permit selected third parties to provide you, with information about services we may feel are of your interest. Existing customers will be contacted via email or telephone with information about the services similar to those already purchased or enquired about. New customers will be contacted by electronic means or telephone only if we receive your consent. If you do not wish us to use your personal information in any way please notify accordingly by sending us an email to privacypolicy@zelaaviation.com

Information we collect about you: This information will be used to maintain our website, internal information including but not limited to troubleshooting, data analysis, research, statistical and survey purposes; improve our website in order to make sure that the information is effectively presented; to be able to take advantage of the interactive features of our services and to maintain the security levels of the website and to make suggestions and recommendations to you and other users of our website about services that may be of your interest.

Information we receive from other sources: Zela Aviation will combine the information received from you, the information collected about you and the information we receive from other sources. The combination of this may be used for the aforementioned purposes (depending on the type of information we receive).

Who will disclose your personal information?

Your personal information may be shared amongst our employees and any member of our group of companies (including any subsidiaries and affiliate companies) and when necessary. Our main office is located in Cyprus, but your personal information may be transferred to any of our offices in other countries including offices in the United Kingdom.

Zela Aviation will never share your personal information with any other third party without your explicit consent. Zela Aviation will never sell your information to third parties for marketing purposes. It is important to note that Zela Aviation does not have any control over the privacy or security practises of any third party.

Zela Aviation will disclose your personal information to third parties (i) to provide services and information as requested by you; (ii) to maintain and/or host our website; (iii) to comply with any legal obligation or in order to enforce or apply the terms of a legal agreement; or to protect the rights, property and safety of Zela Aviation, its customers or others. This will include the exchange of information with other companies and organisations for fraud protection and credit risk reduction.

Zela Aviation will disclose your information to third parties if it carries out marketing or client care surveys to gain feedback to improve our services and if Zela Aviation buys and or sells any business or assets, in which case your personal information may be disclosed to the potential seller or buyer of such business or assets.

The privacy and security practices or any third party is not controlled by Zela Aviation.

Where does Zela Aviation store your personal information?

The personal information collected is transferred and stored in Cyprus and the UK. It will be processed by staff in Cyprus and the UK. The staff may be involved in, among other things, the fulfilment of your contract between them or us, the protection of your payment details and the provision of services to us and/or you. By submitting your personal information, you are in agreement of this transfer, storage and process. All reasonably necessary steps will be taken to ensure that your personal information are treated in a secure manner and in accordance with Zela Aviation’s privacy policy.

Due to the fact that the transfer of information via the internet is not fully secure and despite the fact that Zela Aviation will do its best to protect your personal information, Zela Aviation cannot guarantee the security of your personal information transmitted to our website, as such, any transmission is at your own risk. However, once Zela Aviation receives your personal information, we will inforce strict procedures and security features in order to minimise the risk of unauthorised access.

Your Rights

You have the right to access any personal information Zela Aviation holds about you. Should you wish to receive a copy of your personal information, reasons to believe that any information we may hold is incorrect or incomplete, or have any other data protection related concerns or questions, please contact us at privacypolicy@zelaaviation.com. In order to update, amend or delete your personal information, Zela Aviation may ask you for identity verification.

You may ask Zela Aviation to refrain from using your personal information for marketing purposes. Zela Aviation will endeavour to inform you prior to the collection of the information that any information collected may be used for such purposes and if it is intended to be disclosed to any third party for any such purpose. You may exercise your right at any time by contacting us at privacypolicy@zelaaviation.com.

Links to other website

Our website may contain links to and websites of our partners and affiliates. Should you follow a link to any of these websites, kindly note that Zela Aviation Privacy Policy is not applicable, as these websites have their own privacy and cookie policies. Zela Aviation cannot accept any responsibility or liabilities for privacy and cookie policies of these websites. We encourage you to check the policies of these websites before submitting any personal information to them.

Privacy Policy Changes

This privacy policy was last updated on the 24th of May 2018 in accordance to the General Data Protection (GDPR) 679/2016. Any changes made to this privacy policy notice in the future will be uploaded on this page. Where appropriate, the changes will be notified to you via e-mail. We recommend to check frequently this page for any updates and changes.

Ways to Contact Zela Aviation

Any questions, requests and comments in relation to this policy may be addressed to privacypolicy@zelaaviation.com.